House of Blues Supervisor Customer Service in Pharr, Texas
Who are we?
Ticketmaster is the world's leading live event ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Our Customer Service Supervisor will work closely with the Customer Service Manager to ensure productivity goals are identified and implemented in a timely manner. As well as build and maintain a positive working environment that promotes World Class Service and gains customer confidence.
Must be available to work 1-2 evening shifts per week.
Work closely with Customer Service Manager to ensure productivity goals are met.
Evaluate Customer Service Agents to ensure all metrics are met.
Ensure that Customer Service provides World Class Service at all times ensuring customer confidence.
Develop and maintain relations with other departments/contact centers to ensure accurate and up to date knowledge is shared.
Work closely with the HR Department to effectively manage conduct/performance issues and coordinate internal hires into the Customer Service Department.
Work closely with the QA Department to ensure that all service levels are being met.
Build and maintain a positive working environment and promotes World Class Service.
Handle urgent or escalated customer requests in a timely manner.
Other duties as assigned
Ability to maximize performance through coaching and development.Strong communication, presentation and writing skills required.Excellent time management and organizational skills.
Ability to analyze data, solve problems and continuously improve service levels.
Understands the Customer Service environment and stays abreast of issues and events that have an impact on the business.
Must have working knowledge of Microsoft products (Excel, Word, Outlook) and other Ticketmaster related applications.
Physical Requirements/Work Environment
Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; exposed to typical office environment conditions and noise levels.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYTicketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.
Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.