Accenture Accenture Flex – SMB Customer Service Specialist – Pixel (Denver, CO) in Austin, Texas
Title: Accenture Flex – SMB Customer Service Specialist – Pixel (Denver, CO) Location: USA-Southwest Job Number: 00574188
Accenture Flex LLC offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For at http://fortune.com/best-companies/accenture-84/ and DiversityInc’s Top 50 Companies for Diversity at http://www.diversityinc.com/the-diversityinc-top-50-companies-for-diversity-2016/ lists.
As an Accenture Flex employee, you will receive competitive rewards and access to benefits programs and world-class learning resources. You will also apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.
A Customer Service Delivery role includes the management of customer interactions to increase customer satisfaction and improve service quality. As a member of Accenture Flex, the specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.
As an SMB Customer Service Specialist – Pixel, you will help support and expand Accenture's social media client’s self-serve advertising customer base. You will demonstrate the value of the Accenture client’s advertising solutions and provide pre- and post-sales support for all self-service products. The team will conduct chat and email support for small and medium sized companies that advertise on Accenture’s client’s platform. You will provide specialized product and tool support for the social media client’s pixel advertising products to improve their experience and drive higher spend.
The role includes some or all of the following key responsibilities:
Sense of achievement providing excellent customer service in an inbound customer contact environment
Fulfilling work satisfying customer expectations in a way that also complies with best practices
Demonstrating empathy by listening attentively to customer concerns.
Maintaining high customer satisfaction ratings and adhering to service level agreements
Professional development attending comprehensive paid training from 2 to 4 weeks upon hire
Extensive post training coaching and support for up to 3 months
Flexibility to select your assigned schedule every month based on your performance
Minimum High School Diploma or equivalent
Minimum 1 year of customer service experience
Minimum 6 months of chat and email experience
Minimum 6 months experience with marketing tracking pixels
Minimum 1 year of experience within a service organization
Comfortable with technology and computers (e.g., HTML coding)
Familiarity with online advertising products
Professional Skill Requirements
Passionate about providing high quality customer support
Excellent verbal and written communication proficiency with high attention to detail
Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
Flexible and quick learner, able to adapt to continuously evolving client needs
Self-driven with attention to detail and follow-through
Professional customer service skills: solutions mindset, helping nature passion for the customer and customer experience
Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly
Ability to multitask and work under pressure and follow a defined escalation path
Exceptional grammar and typing accuracy skills
Ability to prioritize tasks and work independently
Great judgement and ability to problem-solve both with peers and independently
Flexible work-hours: full-time, weekends, and late nights as needed
Excellent listening and interpersonal skills
Good computer skills
Dedication to continuous improvement and customer service excellence
Flexible and quick learners, able to adapt to continuously evolving client needs and product updates.
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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